Airlines Tickets and Hotel Reservations Skills

Acquire skills in airline ticket and hotel reservation management in this training course. Learn techniques to efficiently handle travel bookings.

City	Start Date	End Date	fees	details

Objectives

Participants will be get a general idea about the travel industry worldwide, searching for any flight information through ABC world airway guide, learning the booking procedures through an airline with its special requirements. Participant will get to know the various circumstances related to the other travel related services.

The Contents

Types of flights, passenger, cargo, charter, additional. Airlines of the world, codes, A/c types.
City/ Airport codes.
World geography training.
Flight routings, classes of service, minimum connecting times, definitions.
ICAO-SITA-IATA-TIM.
Traffic rights.
ABC-Flight Information-direct flights-connections- timetables-OAG.
Reservations, reservation card, availability, free sale agreement, action codes (requests & answers). Exercises on reservation including special handling cases, infant, pregnancy, unaccompanied. OSI, SSR.
A-Z reservation words and selling techniques, matching customer needs, telex abbreviations.
Services offered by travel agents.
Hotels-Tours- Car rental-Cruises- Itineraries-meet and assist service.
Airline responsibilities: STPC, delayed flights. downgrading, excess baggage's.

Code : PRC6

Major Accounts Selling - Negotiating and Winning RFPs

One Week

Code : PRC9

Certified Marketing Professional

One Week

Code : PRC13

Advanced Key Account Management and Business Development

One Week

Code : PRC15

Social Media Marketing and Networking

One Week

Code : PRC19

Public Relations and Media Skills

One Week

Code : PRC25

Customer Service Excellence

One Week

Code : PRC28

The Customer Service and Public Relations Masterclass

Two Weeks

Code : PRC29

Presentation Skills

One Week

Code : PRC30