Program Objectives:

By the end of the program, participants will be able to:

• Utilize advanced communication tools and skills.
• Discover different personal listening styles.
• Understand and harness the power of body language.
• Apply meta programs to improve their understanding of people.
• Practice and use assertiveness skills in different situations.
• Unlock the secrets of influence for effective communication.

Course Outlines

Defining Effective Communication

• Communication Overview: Definition and Characteristics
• Evolution of Communication
• Communicating for Results
• Understanding Elements of Communication
• The Element of Noise
• Mehrabian’s 55-38-7 Rule
• Overcoming Communication Anxiety and Other Obstacles

The Art of Listening

• Effective Listening and Paraphrasing Techniques
• Understanding Different Listening Styles: Active versus Passive Styles
• Improving the Information Recall Rate
• Assessing Personal Listening Profiles

Internal Listening Filters

• Sensory Input Channels
• Internal Filter Systems: the 6 Layers
• 6 Listening Meta Programs
• Avoiding the Loss of Information

Mastering Body Language

• The Art of Body Language
• Components of Non Verbal Communication
• The Power of Appearances
• Eliciting Thinking Patterns through Eye Movement
• Building Rapport using Body Language

Advanced Assertiveness Skills

• Understanding Assertiveness: Definition and Values
• Components of Passive, Assertive and Aggressive Styles
• Assertiveness Rights and Responsibilities
• Managing Criticism Assertively

The Power of Influence and Persuasion

• Definition and Characteristics of Influence
• 6 Principles of Persuasion: How to Apply Them
• Bases and Sources of Power
• Dealing with Difficult People Using Persuation