The Contents:

HR Operations

• Organizational strategy and its connection to mission, vision, values, business goals, and objectives
• Organizational culture 
• Legal and regulatory environment
• Confidentiality and privacy rules that apply to employee records, company data,
• and individual data
• Business functions 
• HR administration, policies, and procedures 
• HR Metrics 
• Tools to compile data 
• Methods to collect data 
• Reporting and presentation techniques 
• Impact of technology on HR
• Employee records management
• Reporting requirements about the workforce
• Purpose and function of Human Resources Information Systems (HRIS)
• Job classifications
• Job descriptions
• Reporting structure
• Types of external providers of HR services 
• Communication techniques

Recruitment and Selection

• Applicable laws and regulations related to recruitment and selection 
• Applicant databases
• Recruitment sources 
• Recruitment methods
• Alternative staffing practices 
• Interviewing techniques
• Pre- and post-offer activities
• Orientation and on-boarding

Compensation and Benefits

• Applicable laws and regulations related to compensation and benefits, such as monetary and non-monetary entitlement, wage and hour, and privacy
• Pay structures and programs
• Total rewards
• Benefit programs
• Payroll terminology
• Data collection for salary and benefits surveys
• Insurance claims,  ling, or processing requirements
• Work-life balance practices

Human Resource Development and Retention

• Applicable laws and regulations related to training and development activities 
• Training delivery format 
• Techniques to evaluate training programs
• Career development practices 
• Performance appraisal systems
• Performance management practices

Employee Relations

• Applicable laws affecting employment environments, labor relations, and privacy
• Employee and employer rights and responsibilities
• Workplace behavior issues
• Methods for investigating complaints or grievances
• Progressive discipline
• Off-boarding or termination activities
• Employee relations programs
• Workforce reduction and restructuring terminology

Health, Safety, and Security

• Applicable laws and regulations related to workplace health, safety, security, and privacy
• Risk management in the workplace
• Security risks in the workplace