Objectives:

By the end of the program, participants will be able to:

• Identify quality management concepts and mandates.
• Define quality strategic planning and control process and its main components.
• Define strategic quality management and draft a quality strategy plan.
• Use the strategy of the organization to determine Key Performance Indicators (KPIs).
• Convert a strategic plan to an operating plan.
• Draft a quality department balanced scorecard.

The Contents:

Strategic Quality Management and Strategic Thinking

• Quality Evolution and Concepts
• Evaluation of Strategic Management
• Strategic Thinking versus Strategic Planning in Quality Departments
• The Strategic Planning and Control Process
• Benefits of Strategic Management to the Quality Professional

Analysis of the Environment

• Situation Analysis Tools in Quality Departments
• Defining Quality Visions and Missions
• Setting Quality Strategic Goals
• Identifying Critical Success Factors in Quality
• Key Result Areas and Key Performance Indicators
• Core Competencies and Core Values

Goals, Objectives and Creative Strategies

• Goals, Objectives and Targets for the Quality Division
• Financial versus Non-Financial Objectives
• The Use of Key Result Areas in Quality Sector
• Adopting Effective Strategies to Achieve Excellence
• Examples in Quality Department Strategies

Developing Operating Plans

• From Vision to Action Plan
• The How-How Technique to Develop Quality Related Initiatives
• Criteria of Effective Action Plans
• Linking Goals, Strategies, Action Plans and Budgets
• Developing a Quality Department Plan

Measuring Quality Management Strategy Achievement 

• Approaches to Control in Quality
• Using Key Result Areas (KRAs) to Create Key Performance Indicators (KPIs) for the Process Control
• Setting Targets
• The Balanced Scorecard for the Quality Department

Strategic Deployment of Quality Frameworks and Excellence Awards

• EFQM
• Dubai Quality Award
• HH Sheikh Khalifa Excellence Award