Introduction

This Advanced Facilities Management training programme is designed to provide delegates with a comprehensive overview of the key concepts and ideas regarding facilities management within the engineering, production, facilities, and/or maintenance sectors. In particular, successful delegates of this programme will be able to:

• Develop an understanding of the role of the facilities manager
• Understand the requirements of facilities management within the organisation
• Identify skills and competencies required by a facilities manager
• Develop effective maintenance management systems
• Appreciate and apply risk management techniques
• Incorporate key statistical methodology within maintenance planning

The Outlines

ROLE OF THE FACILITIES MANAGEMENT TEAM WITHIN THE ORGANISATION

• Overview of FM
• Understanding the importance of FM
• Expectations of FM
• Facilities Needs Assessment
• Defining Hard and Soft services
• Core Competencies of an FM professional

KEY ELEMENTS OF FACILITIES MANAGEMENT

• Understanding the organisational goals and objectives
• Understanding Support Services
• Managing People and Resources
• Managing Premises
• Managing Contractors on a daily basis
• Managing the Working Environment

MAINTENANCE AND REPAIRS

• Heating, Ventilation and Air Conditioning (HVAC) Maintenance
• Lifts and Escalators Maintenance
• Structural and Buildings Maintenance
• Fire systems maintenance including IT Infrastructure
• Environmental elements of Facilities Management

MANAGEMENT AND CONTROL

• Managing Internal Customer Service and Expectations
• Managing Risk
• Controlling Costs
• Service Level Agreements
• Contractors’ Performance
• Space Management

ROLE & CONTRIBUTION OF THE MAINTENANCE FUNCTION WITHIN THE ORGANISATION

• Overview of the maintenance function
• Key principles within maintenance management
• The impact of “uptime” on the organisation
• The impacts of “downtime” on the organisation

KEY MAINTENANCE STRATEGIES

• Developing preventative maintenance strategy
• Developing corrective maintenance strategy
• Developing emergency maintenance strategy
• Monitoring & measuring the combined strategy effectiveness

HEALTH, SAFETY, ENVIRONMENTAL AND WORKPLACE LEGISLATION

• Health and Safety at Work
• Handling workplace law
• Environmental efficiency
• External accreditation systems – safety, quality and environmental

UTILISING KEY METHODOLOGIES WITHIN MAINTENANCE

• Calculating mean time between failure
• The “Bath tub” failure model
• Probability analysis
• Risk management – The FMEA model

MANAGING MAINTENANCE SYSTEMS

• Managing the maintenance budget
• Variance analysis & corrective actions
• Engaging with stakeholders
• Measuring & reporting upon maintenance systems benefits – risk avoidance, service availability metrics & financial benefits