Introduction

This exciting and interactive course examines the differences between ‘high’ and ‘low’ impact Supervisors/Team Leaders. It explores the skills and attitudes that make the difference between ‘great’ performers and ‘ordinary’ ones and provides participants with the opportunity to measure themselves against a model of excellence and develop the skills they need to enhance their impact. This is essential since Effective Supervisors/team Leaders have a high impact on their teams and all those with whom they work.

This course will feature:

• An ‘experience-based’ model of supervisory excellence
• An opportunity to take stock of current approaches and working practices
• Exchanging ideas and perspectives with supervisors from a range of other organisations
• Honing and developing new skills
• Developing an action-based strategy to enhance impact on the team and the organization

objectives

By the end of this course, participants will be able to:

• Understand their roles and the nature of high impact supervisory skills
• Develop a strategy to enhance the effectiveness of their teams
• Develop a strategy to support and develop the performance of each team member
• Review their personal working practices and supervisory style
• Explore the nature of organisational change and their role in it

Contents

Day One

Course Introduction / The Supervisor’s Role

• Making an impact: what makes a great supervisor
• Roles, behaviours skills and attitudes
• Understanding the organisation
• Managing relationships
• Influencing skills

Day Two

Delegation & Supervisory Style/ Team-working & Leadership

• Delegating tasks and responsibilities
• Supervisory & leadership style
• Concept of empowerment
• Group dynamics and team formation
• Team roles and developing a super team
• Problem solving & decision making

Day Three

Managing People & Performance

• Dimensions of performance
• Practical motivation
• Appraisal – making it work for you and your team
• Coaching and developing staff
• Skills of on-job-training
• Assertiveness and dealing with difficult people situations

Day Four

Managing People & Performance: Personal Effectiveness

• Criticism skills
• Discipline
• Making time for self and others
• Planning & priority setting
• Interruptions & accessibility

Day Five

Improving Communication, Managing Change & Action Planning

• Overcoming the barriers and pitfalls in communication
• Understanding change
• Continuous improvement and the high impact supervisor’s role
• Creativity and implementing change
• Making a case and influencing skills