Introduction

Mastering Supervisory Skills is an exciting and interactive programme designed to help experienced and second-level supervisors take stock of their roles and to develop the skills and approach they need to perform effectively in the modern organisation.

objectives

• extend their understanding of the supervisor’s role and the processes of managing up, down and across the organisationdevelop a strategy for enhancing the effectiveness of their teams
• develop a strategy to support and develop the performance of each member of their staff
• review their personal working practices and managerial style

Contents

Day One

Programme introduction/The Supervisor's Role and Competences

• Programme introduction and objectives
• Action planning
• Roles and responsibilities of the supervisor
• The competency concept – measuring actual behaviours against the model
• Understanding organisational culture and
• Developing  a network of relationships and influence

Day Two

Delegation and Management Style/Team-Working and Leadership

• Delegation skills and empowerment
• Management style – ‘situational’ & ‘differential’ leadership models
• Group dynamics and team formation
• Conflict and conformity in group situations
• Problem solving and decision making
• Managing team  meetings

Day Three

Communication Skills/Managing Performance and Relationships

• Improving communications and  relationships
• Dimensions of  staff performance
• Practical motivation
• Appraisal – case studies in performance management
• Coaching and developing staff – the skills of on-job training

Day Four

Managing Performance and Relationships/Personal Effectiveness and Time Management

• Assertiveness
• People problems and problem people
• Constructive criticism – giving and receiving
• Discipline
• Fundamental principles for time management
• Managing time with other people in mind
• Planning and priority setting
• Interruptions and accessibility
• Understanding stress and managing stressed staff

Day Five

Managing change and continuous improvement/action planning

• Concept of continuous improvement
• Improving systems and processes – engaging and enthusing the team
• Creative thinking  techniques
• Implementing change
• Influencing skills – making an case and managing the ‘politics’
• Action planning and programme review