Introduction

This program is designed for:

Administrators, office managers, personal assistants and any member of the general staff wishing to improve their personal skills and challenge themselves to excel in their mission at the office.

Objectives

• Define the role of productivity and effectiveness in the success of the 21st century administrator.
• Develop self-leadership capabilities which will enable professional advancement.
• Employ their thinking skills to facilitate turning problems into opportunities.
• Build excellent relationships with people at all levels.
• Organize and plan for the best performance and utilization of their time at the office.

Content

Productivity and Effectiveness: Gateways to the 21st Century Administrator

• What Is Productivity?
• Efficiency versus Effectiveness: Differences and Practical Uses
• Optimizing Quality and Quantity of Production through Streamlining
• Signs of Inefficiencies at your Office
• Work-Breakdown Structures

Effective Self-Leadership

• Self-Leadership as a Prerequisite for Leading Others
• Understanding What Makes you “Tickâ€Â: Personal Values
• Performing a Personal SWOT Analysis
• Buildingon your Talents
• Becoming More Proactive

The Thinking Administrator

• Using Different Thinking Techniques to Boost your Professionalism
• Using Creativity as a Business Tool
• Mental Blocks and Ways to Overcome Them
• Brainstormingyour Best Options
• Solving Office Problems (and Turning Them into Opportunities)
• Kaizen: Focusing on Continuous Improvements
• Learning Styles for Professional Development

The Power of your Attitude

• What is Attitude? Uses of Attitude
• Perceptions, Beliefs and their Effect on Attitude
• Going Beyond a Positive Attitude
• Making Things Happen: The “Can-Doâ€Â Attitude
• Using your Attitude for Professional Excellence

Developing your Work Relationships

• BuildingRapport with your Manager, Colleagues and Clients
• Adaptingto Different Working Styles
• Navigating through People Problems and Problem People
• Enhancing your Presentation/Self-SellingSkills
• Applyingthe Principles of Emotional Intelligence
• Best Practices for Delivering Positive Feedback

Organizing and Planning for Best Performance

• Setting Challenging Performance Goals
• Putting Key Performance Indicators (KPIs) to Work
• Utilizing Planning Strategies/Forward Thinking
• Personal Action-Planning
• Developinga Filing/Document Management System
• Acquiring Stamina and Resistance to Stress